How Acumatica is Leading the Way in ERP Customer Satisfaction

by Jun 15, 2023Acumatica, ERP Research0 comments

Acumatica is one of the leading providers of flexible, scalable ERP (Enterprise Resource Planning) solutions available today. Founded in 2007, Acumatica has quickly gained notoriety for its innovative cloud-based platform designed to streamline business operations and improve customer satisfaction. Acumatica offers a comprehensive suite of applications and features that cover financial management, inventory management, customer relationship management, and much more.

With its commitment to flexibility, Acumatica allows businesses to adapt and customize their ERP systems to align with their specific needs and supply chain, largely eliminating the constraints of traditional ERP solutions. This approach is why Acumatica is one of the most trusted names in the ERP market. Acumatica empowers businesses of all sizes to achieve efficiency, productivity, and sustainable success. This article explains how Acumatica can improve the customer experience with real-time insights and crucial resources.

Importance of ERP Customer Satisfaction

Overlooking essential ERP solutions like Acumatica makes it challenging for businesses to satisfy their customers. Customer satisfaction plays a massive role in your company’s long-term success, and satisfied customers are more likely to be loyal to your business.

Satisfied customers feel more positive about your brand, but without effective ERP solutions, achieving your customer satisfaction goals is challenging. Positive customer experiences foster confidence between consumers and your brand, building continued business relationships and encouraging repeat purchases for sustained growth.

However, just as a high customer satisfaction rate is essential to your company’s sustainability, a high customer satisfaction score is also a crucial differentiator to consider when selecting an ERP vendor. ERP vendors, like Acumatica, have high customer satisfaction scores, ensuring that your company will receive the benefits of ERP solutions.

Acumatica’s Approach to Customer Satisfaction

The company places a strong emphasis on understanding the unique needs and challenges of its customers and delivering tailored ERP solutions to address those needs effectively. Acumatica has become renowned for its customer first philosophy and unwavering commitment to customer success.

Perhaps the greatest evidence of this is its Customer Bill of Rights, which separates it from other ERP vendors. The company’s Customer Bill of Rights ensures consumers the following rights:

  • Software and services proposal with clear fee structures
  • Unlimited user access
  • Ability to customize solutions to meet business needs
  • Transparent pricing and agreements without a long-term commitment
  • Ability to deploy solutions on a public or private cloud
  • Open platform to integrate company systems
  • Security model for applications
  • Ability to own and access data consistently in usable formats
  • Access to resources from the Acumatica community
  • Free and thorough online training

The company also invests substantial resources in market research, industry analysis, and customer engagement strategies to gain insights into the challenges and opportunities within different sectors. These and other insights enable Acumatica to develop industry-specific functionality and deliver solutions to align with the customers’ workflows and business processes.

Acumatica encourages continuous dialogue and actively seeks customer feedback at every stage of engagement, from pre-sales consultations to post-implementation support. Just by active listening, Acumatica ensures their solutions grow and adapt to changing customer needs in helpful, meaningful ways.

Acumatica also provides robust support resources to empower customers and maximize their utilization of the ERP system. Acumatica’s support team is readily available to address questions, thus ensuring a smooth and painless implementation experience.

Factors Contributing to Acumatica’s Customer Satisfaction

Acumatica enjoys high customer satisfaction rates because of several key factors that contribute to its success:

  • Product Delivery, Flexibility, and Customizability—Acumatica’s ERP software platform delivers on its ability to let companies tailor the system to meet their specific requirements, workflows, and/or industry regulations. This level of flexibility enables organizations to align the ERP solution with their specific processes and make changes as the business grows. Flexible systems like this can easily accommodate growth, scale operations, and incorporate new functionalities without necessitating a complete overhaul or expensive customizations.
  • Essential ERP Features and Solutions—Acumatica’s ERP software provides businesses ERP tools to perform several sales processes, including sales order management and resources to boost your level of customer service.
  • Ease of Use—Acumatica strives to provide an intuitive user interface with user-friendly features. Acumatica engineers the software to be easily navigated and understood, enabling users to adopt and use the system quickly. Acumatica’s focus on users helps businesses streamline their operations and improve customer service and productivity.
  • Customer Support and Training—The ability of powerful support services ensures customers can maximize the value of their ERP solution and receive guidance throughout their journey. Acumatica offers comprehensive customer support services, including training, onboarding, and ongoing help.
  • Continuous Innovation and Upgrades—The company actively pursues continuous innovation and upgrades. The company actively seeks customer feedback and incorporates that information into their development roadmap, ensuring that new features and functionalities align with customer needs and industry trends.

Case Studies and Testimonials

Acumatica is a trusted entity across many industries, and customers will gladly tell you why. Take Saddleback Leather Co., for instance, which has saved over $1 million since implementing Acumatica. With Acumatica, Saddleback Leather saved approximately $750,000 in IT costs alone while enjoying a 45 percent increase in organic traffic.

Thanks to Acumatica, Saddleback Leather could gain improved visibility into their financial data (and unlock real-time access) while up-leveling their marketing activity thanks to greater functionality. And you can download the full case study here to see for yourself.

If your business organization is tired of going back and forth with solutions providers, Acumatica offers a seamless and collaborative partnership that prioritizes your needs and ensures a tailored ERP-improved solution that can drive your business forward. With Acumatica, you can finally experience the satisfaction of working with a trusted partner who deeply understands your unique requirements.


Acumatica’s commitment to providing flexible and scalable ERP solutions, its customer focused philosophy, resources for order management, and its focus on understanding customer needs is second to none. This dedication sets Acumatica apart as a leading choice for businesses seeking ERP solutions to improve customer retention rates.

Explore Acumatica as a potential ERP solution and unlock the benefits of a trusted partner dedicated to your business’ success.

See Acumatica in action for yourself

Choose from the options below to build a custom demo showcasing what Acumatica can do for businesses in your industry. If you’re looking for a no strings attached way to take a quick look under the hood, this is it!

Is your vertical not represented in the list? No worries, select “Welcome from Acumatica” for an overview of what makes Acumatica the fastest growing cloud ERP. Then, let our experts design a free, custom demo just for you.

Questions? Answers are just an email away.

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Laura Schomaker

With over a decade of experience at Intelligent Technologies, Inc., I specialize in crafting educational content that demystifies the complex ERP buying process. From managing our digital presence to engaging with our community through blogs and email campaigns, my goal is to equip both current and future clients with the knowledge they need to make informed decisions.