Customer Relationship Management (CRM)
Do you find yourself wondering, “What is CRM?” CRM is an acronym for Customer Relationship Management. When used to describe a computer system, it refers to software that allows businesses to automate marketing, sales and customer support, store and access business data, as well as manage employee, vendor and partner relationships. So, when you have a CRM system in place, all your important customer data is stored in a single location ready to be accessed and used your sales, marketing and customer service teams. That way, they can easily ensure that every customer and prospect enjoys the same high quality experience each time they interact with your company, no matter which department they are working with.
If you are frustrated with the fact that all of your important customer data is stored on separate systems that are either rubber banded together or not connected at all, it may be time to make the switch to a CRM system.
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Explore the CRM software we offer
Acumatica Cloud CRM Suite
Part of the Acumatica cloud ERP/accounting suite, this is a great solution for business looking for a complete business management system that offers robust capabilities combined with the convenience of the cloud. Acumatica’s customer relationship management (CRM) solution helps you manage leads, contacts, opportunities, and business accounts, so you can respond faster to customers and partners, or offer them the option to self-serve.
Not Sure How to Find the Right CRM For Your Organization?
With over 30 years’ experience helping small and medium-sized businesses make the most of their technology, Intelligent Technologies can help you take your customer service to the next level by implementing a fully integrated system to run your accounting to your customers, and everything in between.