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Customer Relationship Management (CRM)

Do you find yourself wondering, “What is CRM?” CRM is an acronym for Customer Relationship Management. When used to describe a computer system, it refers to software that allows businesses to automate marketing, sales and customer support, store and access business data, as well as manage employee, vendor and partner relationships.  So, when you have a CRM system in place, all your important customer data is stored in a single location ready to be accessed and used your sales, marketing and customer service teams. That way, they can easily ensure that every customer and prospect enjoys the same high quality experience each time they interact with your company, no matter which department they are working with.

If you are frustrated with the fact that all of your important customer data is stored on separate systems that are either rubber banded together or not connected at all, it may be time to make the switch to a CRM system.

Why Go Mobile? Six Strategic Objectives You Can Conquer With Mobile CRM

This guide will show you how you can achieve strategic goals using mobile CRM, with real life examples. Go ahead, get a leg up on your competition.

Explore the variety of CRM software solutions we offer

Acumatica Cloud CRM Suite

Included as a part of the Acumatica cloud ERP/accounting suite, this is a great solution for business looking for a complete business management system that offers robust capabilities combined with the convenience of the cloud. Acumatica’s customer relationship management (CRM) solution helps you manage leads, contacts, opportunities, and business accounts, so you can respond faster to customers and partners, or offer them the option to self-serve.

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Microsoft Dynamics CRM

Microsoft Dynamics CRM is a complete customer relationship management suite with sales, marketing, and customer service tools wrapped up in a single, easy to use package. Furthermore, Microsoft’s CRM solution offers a variety of deployment options, including traditional on premise and a cloud based subscription service.

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Not Sure Which CRM Solution is Right For Your Organization?

With over 25 years’ experience helping small and medium-sized businesses make the most of their accounting/business management systems, Intelligent Technologies can help you explore your CRM options, document your challenges, choose, and implement the right CRM solution for your business.