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Acumatica Success Stories: SMBs Thriving in the Cloud

Written by Laura Schomaker

October 5, 2023

As the fastest-growing cloud-based accounting software, Acumatica is revolutionizing businesses across industries. Acumatica Cloud ERP is an enterprise resource planning solution aimed at helping SMBs maximize resources by automating key business processes, identifying operational inefficiencies, improving budgetary practices, and conducting crucial accounting tasks.

Cloud-based ERP systems are increasingly popular in the modern business world. Given that 96% of emerging companies that excel in their industry use an ERP solution, taking advantage of Acumatica Cloud ERP is more important than ever. Still on the fence? Here are some thought provoking Acumatica success stories.

Smartnumbers – Streamlining Operations and Boosting Growth

Smartnumbers is a telecommunications service provider that aims to make voice communications secure while combatting fraud. The company authenticates callers, detects fraudsters, and promotes seamless calling experiences for customers while reducing monetary losses because of fraud.

The company faced challenges because its 12 siloed systems were not connected to its main financial package, causing disconnected operations and poor communication. Because they lacked centralized access to accurate information, Smartnumbers struggled to address differences between systems and relied on slow, old billing operations.

Employees at Smartnumbers were spending a significant amount of time performing manual processes, and its disjointed applications made it impossible for employees to access, share, and analyze crucial data.

Smartnumbers found their solution in Acumatica. By implementing Acumatica’s full suite of modules, Smartnumbers could replace 12 standalone systems and reduce its technology spending by 80%. The company also has complete visibility of its data and can access real-time reporting to respond to change faster than before. Smartnumbers has vastly improved its operations, streamlining workflows and automating tasks to reduce processing time by up to 90%.


Boca Terry – From Manual Processes to Automated Success

Boca Terry was founded by two garment industry executives and provides customers with luxury linen, bathrobes, towels, slippers, and more at competitive prices. The company’s business operations include manufacturing, eCommerce, and wholesale distribution.

While the company previously used QuickBooks for accounting, ACT! For CRM and a tailored Microsoft Access program for order entry, its founders discovered challenges with having several disconnected systems. The organization’s reliance on old, disconnected programs hindered its growth, causing slow and error-prone operating processes. Its on-premises computer system was slow and difficult to search, and key employees lacked visibility into business operations. Boca Terry initially found a solution in NetSuite, but quickly realized that NetSuite increased operational complexities instead of streamlining workflows.

Boca Terry switched from NetSuite to Acumatica Cloud ERP to automate critical tasks and workflows like never before. With Acumatica, the company has a single, connected platform with real-time visibility to improve decision-making. Acumatica eliminated the need for manual data entry and automated several processes so Boca Terry could increase productivity and customer satisfaction. The platform also eliminated $500 a month of customer-statement mailings and saved $6,000 annually through automation.

Key Code Media – Scaling New Heights with Acumatica

Key Code Media is a design-build systems integrator providing A/V, Broadcast, and Production equipment solutions. It simplifies equipment procurement and the full design of facility upgrades for many spaces, including video studies, TV and film production, conference rooms, and classrooms. During the pandemic, Key Code Media experienced a sharp increase in demand as teams shifted to online learning and collaboration.

With this sudden demand, Key Code Media found it increasingly challenging to manage business operations with their siloed systems. Using different systems made it difficult to find real-time project updates, understand profitability, and view product expenses. Key Code Media sought a connected ERP solution for project management, project coding, automated workflows, and CRM.

Acumatica’s scalability and flexibility catered perfectly to Key Code Media’s changing business requirements. With Acumatica, Key Code Media saw its business grow 70% as the pandemic hit. The company could scale its operations at an affordable price and access real-time data for complete visibility into business operations. Acumatica also lowered the company’s technology infrastructure costs, eliminated issues with duplicate data entries, and improved project accounting, promoting organizational growth.

Lessons Learned

SMBs encounter many challenges that an ERP solution, like Acumatica Cloud ERP can help address. Among the challenges SMBs face with their business processes when they neglect to use ERP software, include:

  • Adapting to new technology
  • Safeguarding company data and promoting data security
  • Spending too much time on faulty processes
  • Spreading IT teams too thin
  • Addressing the needs of a mobile workforce

As seen above, many companies have unlocked their potential and solved these issues by implementing Acumatica Cloud ERP. Companies repeatedly benefit from Acumatica’s scalability and flexibility, automation capabilities, reporting and real-time data, complete visibility, and reduced infrastructure costs, among many other advantages the system provides.

Key to any successful implementation is an Acumatica Cloud ERP implementation partner. Acumatica partners like Intelligent Technologies can ensure your implementation goes off seamlessly, reducing operational downtimes and saving time on manual tasks while guaranteeing a smooth transition from your current systems to an integrated cloud solution.

Tips for SMBs Considering Acumatica Cloud ERP

SMB decision-makers must ensure they choose the right solution for their cloud ERP needs. Here are some tips and steps to take to ensure a successful implementation:

  • Assess your company’s needs and understand its frustrations. Determine your long-term goals with Acumatica and the potential for your company to scale.
  • Ensure that you include your key stakeholders in the implementation process. Your implementation team will provide the best insights to choose the right modules and configurations.
  • Invest in employee training to ensure user adoption and reduce resistance to change. Well-trained users will maximize Acumatica’s benefits.
  • Anticipate some resistance to change among your employees and have a change management plan to mitigate issues caused by resistance.
  • Know how to choose the right partner. Always choose an experienced Acumatica implementation partner like Intelligent Technologies with a track record of successful implementations.
  • Seek ongoing support after implementation. Encourage user feedback and consult with your trusted Acumatica partner to navigate difficulties during post-implementation.


Looking at the many Acumatica success stories shows Acumatica Cloud ERP’s potential for your business. SMBs can benefit from cloud ERP solutions that provide advanced scalability and flexibility to grow alongside your business while reducing the time spent on manual operations.

With Intelligent Technologies, you can discover how Acumatica Cloud ERP will transform your business. Book an Acumatica demo today.

Want an Inside Look at Acumatica?

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Is your vertical not represented in the list? No worries, select “Welcome from Acumatica” for an overview of what makes Acumatica the fastest growing cloud ERP. Then, let our experts design a free, custom demo just for you.

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