How Dynamics 365, A SaaS Field Service Business Software System Improves Customer Satisfaction and Efficiency

by Dec 21, 2017Dynamics 3650 comments

Field Service Business Software

If you’ve been following this blog series for a while now, you probably remember Jim. But, if you don’t, he’s the sales manager at XYZ Corporation who was frustrated with his company’s lackluster sales results and faltering customer satisfaction. But, finally he found a solution, Dynamics 365 for Sales and Customer Service. If you miss the first two installments in Jim’s journey, you can catch up by using the links below.

Jim has successfully modernized the sales process, made his sales team more efficient and shortened his company’s sales cycle. But now, because everything happened pretty quickly, the field service reps are having trouble keeping up.

Not wanting to lose any of these new customers due to a poor service experience, Jim’s boss has once again asked him and a team of colleagues to find a solution. Just like last time, Jim looks and Dynamics 365 first to see if it offers field service business software solution to meet his needs. Again, he is happily surprised to find that there is.

Key features of the Dynamics 365 field service business software that caught his eye

  • Integrated customer communications–Dynamics 365 field service business software offers many tools to keep service teams in touch with customers. It would allow XYZ Corporation’s service techs to easily inform a customer if their appointment time had changed due to unforeseen circumstances. An inability to do this well is one of the top reasons many former customers switched from XYZ to a competitor.
  • Intelligent scheduling and inventory management–Dynamics 365 field service business software helps ensure that you always assign the best person to each job, and that they have the right tools. These improved planning features would help XYZ Corporation’s service techs solve more issues on the first try. Thus, boosting customer satisfaction and helping the service techs to become more efficient.
  • Contract management–Dynamics 365 field service business software makes it easy to stay on top of service contract details. This feature was especially appealing to Jim because XYZ Corporation has both business and residential customers and offers a wide variety of products and services. Therefore, they have several types of service contracts, plus various SLA’s and discounts that go with each. Keeping all this information straight was often difficult for the service techs, especially when they were new to the job.

Want to learn more about Dynamics 365 field service business software and how it may help your business?