Successful ERP Implementation Change Management Starts with Proper Planning
Once these points have been taken into consideration, a list of initiative priorities can be made along with a project roadmap/timeline that highlights resources and budget. This exercise will be the first building block for your change management plan; knowing where your company stands gives you a good idea of what your implementation strategy should be. The best way to prevent resistance to change is to make sure your staff members understand why it is needed and how it will benefit their individual activities within the company.
Defining ERP implementation Roles
With accurately defined roles and decision-making and communication structures, project execution and the technical side of the ERP implementation should go through a mostly seamless initial phase. The aftermath of that implementation is where companies run into most of their change management issues, which is why it is of utmost importance that the ERP’s end users understand what changes are happening and what behavioral adjustments they’ll need to make to use the new software.
Support the End User
Once the ERP is live, analyzing performance, employee behavior, and getting feedback will be key to mitigating the impact of change. Establishing a “change network” can be a helpful; the most confident users can help others with tips, hints, and tricks on how to make the most of the new ERP system. This creates an internal support system for change saving time and money. Schedule regular meetings with your project support and implementation teams to make sure your end users’ concerns are being heard and handled effectively. Remember, the end user can make or break your ERP journey, so give them what they need to be successful!