Dynamics GP, Network and Acumatica Support

We offer Acumatica support services for all aspects of the cloud ERP software. This includes installation, configuration, customization, and ongoing maintenance. Our experienced professionals can assist with ERP integration, troubleshooting, implementing new features, and optimizing performance. We also provide full support for Microsoft Dynamics GP to ensure efficient financial management.

In addition to ERP support, we offer networking solutions such as implementation, security assessments, and ongoing monitoring and maintenance. Our comprehensive support services allow you to focus on growing your business while we take care of your computer systems.

Our friendly and knowledgeable support staff is available to assist you whenever you need it. We aim to minimize downtime and maximize productivity for your business operations. Trust Intelligent Technologies Inc. to provide reliable and robust support, delivering a positive user experience and boosting the ROI of your networking and ERP solutions.

 

Our Support Options

We provide flexible support options tailored to your needs:

 

  1. Telephone Support: Reach out to us directly via phone at (336) 315-3935 to connect with our experienced support team.
  2. Secure Online Remote Sessions: Enjoy hassle-free troubleshooting and share information with your consultant through secure remote sessions. Simply request support, and our team will guide you through the process.
  3. On-Site Consulting: For complex issues or hands-on support, we offer on-site consulting services to ensure your systems are functioning optimally.

 

Requesting Support

Getting support is easy. You can request it by:

 

  • Calling us at (336) 315-3935.
  • Emailing your designated consultant or [email protected].
  • Filling out the support request form below.

Support Request Form

Starting a Remote Support Session with One of Our Consultants

If your issue requires a remote session, follow these steps:
 

  1. Request support via the form, email, or phone.
  2. Our support staff will respond with instructions for connecting remotely.
  3. Simply follow the instructions given to start the remote session, enabling our consultant to diagnose and resolve the problem.

Support Case Issue Levels

  1. Critical System Down – Business Application or system is nonfunctional and affects a critical time sensitive business process that impacts the primary business.
  2. Urgent System Down – Business Application or system is degraded and affects a critical time sensitive business process that impacts the primary business.
  3. High Severity – Business Application or system is degraded and there is no workaround and if not resolved will have a significant impact on the business.
  4. Medium Severity – Business Application or system involves a partial loss of functionality that is an inconvenience for the customer and/ or has a mild or medium impact on the customer.
  5. Low Severity – Business Application or system involves a minor or cosmetic loss of functionality that that does not affect the customer business operation.

Support Case Target time

Urgency Target Response Time
Critical 1/2 business hour
Urgent 1 business hour
High 2 business hours
Medium 8 business hours
Low 16 business hours

Trust Intelligent Technologies Inc. for Reliable Dynamics GP, Network and Acumatica Support

When you work with us, you can trust that you are in good hands. Our team is dedicated to providing the highest level of support and customer service, ensuring that your systems are running smoothly, and your business operations are not interrupted. Call (336) 315-3935, or email [email protected] to learn more about how we can help you with your Microsoft Dynamics, networking, and Acumatica support needs. Let us help you take your business to the next level.

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