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Case Studies

Copper State Bolt and Nut Co.

Situation: Following a period of impressive growth, Copper State Bolt & Nut Company wanted to maintain its high quality and customer-service standards, but the company had outgrown its previous enterprise resource planning (ERP) solution.

Impact: With Dynamics 365, Copper State Bolt & Nut can ensure that it will never need to compromise on its commitment to delivering the high-quality fasteners and parts its customers need, when they need them. Now, Copper State has an ERP system that will grow with its future.

Microsoft Stores

Situation: To bring Microsoft technology to life for communities all over the world, Microsoft Store hosts more than 200,000 hours of events a year, from gaming to education to business. Managing events with its existing system involved time-consuming and error-prone manual processes.

Impact: Store associates can create, schedule, and manage in-store events faster and easier. They now have the scalability to manage ongoing growth and spikes in demand like those during summer camp season. They save time by using centrally located templates in Dynamics 365 for Marketing to build and manage their events.

Northrop and Johnson

Situation: Catering to some of the world’s most demanding customers is never easy. Superyacht broker Northrop & Johnson needed detailed insights into customer behaviors to provide the exceptional experiences that its customers expect.

Impact: Using Microsoft Dynamics 365 for Marketing and Dynamics 365 for Sales, along with Power BI, Northrop & Johnson united its customer data, standardized business processes, and gained new efficiencies and insights.

Inspira Health Network

Situation: In a market where every provider delivers quality, Inspira Health Network wanted to go one step further by offering wow-factor patient service. So, the New Jersey–based healthcare provider adopted Microsoft Dynamics 365 to deepen its understanding of the histories, habits, needs, and preferences of every healthcare consumer in its community.

Impact: Now, Inspira can turn patients into lifetime customers, stand out from the competition, get care to where it’s needed, drive down healthcare costs, and promote better patient outcomes.

Sonee Sports

Situation: Sonee Sports is a small retail chain in the Maldives. The company moved its entire business to the cloud, using Microsoft Dynamics 365 for enterprise resource planning, point of sale, and customer relationship management.

Impact: Sonee Sports has cut on-premises IT maintenance costs by 38 percent while improving the customer experience—since the deployment, Sonee has improved customer retention by 8 percent. By saving time and resources, Sonee is able to invest in understanding its customers even better through in-store, online, and mobile channels.

MacDonald-Miller Facility Solutions

Situation: MacDonald-Miller Facility Solutions makes buildings work better. The Seattle-based contractor not only designs and builds energy-efficient buildings, but it also ensures that they stay that way through post-build optimization services.

Impact: Its new connected field service solution lets it know when a building’s system is using too much energy or about to fail and dispatches service technicians with the right information, tools, and parts needed to make a first-time fix.

Wipfli, LLP

Situation: Wipfli LLP is one of the largest accounting and business consulting firms in the United States. To better track talent resource usage and forecasting in its technology consulting team, Wipfli uses Microsoft Dynamics 365 for Project Service Automation.

Impact: With this tool, which connects to the company’s Dynamics 365 customer relationship management and salesforce automation software, Wipfli resource and project managers can easily and accurately assess resource availability, staff projects, meet deadlines, maximize the profitability of its services, and speed time-to-revenue. Accurate staffing assessments also increase customer trust and deepen customer relationships.

ECH (Enabling Confidence at Home)

Situation: ECH had a variety of systems in place for tracking business performance and employee data, but it was hard to get a holistic view when information was spread across these systems or captured in numerous spreadsheets.

Impact: ECH can easily track employee achievement, ensure regulatory compliance, and streamline processes that have been manual and time-consuming. These successes have inspired the company to pursue a greater digital transformation that will help ECH provide even better service to clients.

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