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Microsoft Dynamics 365 Pricing

Like many modern cloud-based ERP and CRM systems, Dynamics 365, gives you the flexibility to choose from a set of applications from which you can build the system to meet your needs. While there are many factors that go into calculating your exact Dynamics 365 pricing, below you will find an overview of the main considerations.

  1. Which apps do I need?
  2. What license types do I need?

As you can see from the diagram below, they break the Dynamics 365 family of apps into two categories, Customer Engagement and Unified Operations. As the names suggest, the Customer Engagement apps help you build stronger more profitable customer relations. And, the Unified Operations apps focus on helping you manage your business more efficiently. Microsoft adapted some of them from Dynamics AX and we formerly knew them as Dynamics 365 for Finance and Operations.

Dynamics 365 App Pricing

Dynamics 365 License Types

User subscription licenses – This is the most common type of license. It is also sometimes referred to as a named user license. Each owner of a user subscription license must have their own login and has the freedom to access Dynamics 365 through multiple devices.

Full users – These are users whose work requires full use of the features offered by their Dynamics 365 applications. Common roles to use this license include customer service representatives, finance and accounting employees, supply chain managers and salespeople. As Dynamics 365 licensing has evolved over the last few years, you may also have heard this license type referred to as professional users or power users.

Team member – These individuals may read data generated by Dynamics 365 applications. You must buy least one Full User license for the app before you may add Team Member licenses.

Team Member Rights by Application Type

Customer Engagement  Unified Operations 
  • View, update, create and delete activities, contacts, tasks and notes. 
  • Record time and expenses in the Project Service Automation app and apply for projects. 
  • Use dashboards and reporting tools. 
  • Update their personal employee information take part in Dynamics 365 servvices like surveys. 
  • Record any time or expense. 
  • Manage their own personal employee information 
  • Handle employee and candidate activities for human resources, hiring and onboarding. 
  • Create requisitions. 
  • Create or edit items related to quality control and departmental budgets. 
  • Approve other users time, invoices or expenses. 

Activity – This kind of license is only available for the Unified Operations category of applications. It is great for people who don’t need a Full User license but need more access than a Team Member license offers. Besides the rights granted to team members, activity users gain these additional rights:

  • Operate a point-of-sale device, shopfloor device, warehouse device or store manager device.
  • Approve all activity related transactions.
  • Create and edit items related to vendor maintenance, orders, shipping and receiving and warehousing.

Device subscription license – This license is a good choice for organizations who need to have several people access the system through a single device but would prefer not to buy separate licenses for each user. For the Customer Engagement apps, these licenses grant the same level of access as a User Subscription license. For the Unified Operations apps, the level of functionality you receive with a device license is slightly more limited.

Tenant based license – In this case, you only need to purchase one license for your entire tenant. You need not purchase individual user licenses, as it shares access among all users.

Dynamics 365 for Marketing – Because it’s only available as a tenant-based license, buying it gives all license users access to the marketing tools. If you have employees who do not require this access, your system administrator can disable it.

How to Purchase Dynamics 365 Licenses

Dynamics 365 requires customers first purchase a Base license to one app for every user. Then, you may add one or more Attached licenses to each user’s Base license. For example, if you have a user who requires access to the Customer Service app and the Sales app, you may purchase the Sales Enterprise license for $95 and then add the Customer Service license for $20. So, that user’s total per user per month cost is $115.

Refer to the table below for each app’s individual license cost. Please note, anytime you purchase multiple licenses for a user, the higher priced one will be your Base license. Also, you may only purchase Dynamics 365 for Talent and Project Service Automation as Base licenses and you may not attach other apps to them.

App Name/license type  Monthly Cost Per User 
Activity License  $50 
Customer Service Enterprise  $95 
Customer Service Professional  $50 
Device License (Customer Experience Apps)  $145 
Device License (Unified Operations Apps)  $75 
Field Service  $95 
Finance (20 seat minimum)  $180 
Project Service Automation  $95 
Retail (20 seat minimum)  $180 
Sales Enterprise  $95 
Sales Professional  $65 
Supply Chain Management (20 seat minimum)  $180 
Talent (5 seat minimum)  $40 
Team Members  $8 


Licensing Guide

Dig deeper into Dynamics 365 pricing and licensing. Download the licensing guide. 

Want to Learn More About Dynamics 365?

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