Acumatica Communication and Collaboration Tools: Empowering SMBs to Achieve More Together.

Written by Laura Schomaker

October 19, 2023

With technology’s expanding role in small and midsize businesses (SMBs), teams now more than ever require tools for collaboration and communication. Acumatica Cloud ERP solves this need! Acumatica Cloud ERP is an enterprise resource planning (ERP) solution that helps businesses automate key processes and streamline team communication and collaboration.

But what Acumatica communication and collaboration tools are available, and how do these tools help teams thrive by breaking down communication barriers? Read more to learn about how Acumatica Cloud ERP empowers SMBs to achieve more together!

The Challenges of Collaboration and Communication

Modern SMBs face several challenges with collaboration and communication that require a tailored approach to overcome. First, they often struggle because of a lack of clear communication channels because of limited technology resources.

Another common problem SMBs face with communication is geographical and time zone differences. Communication gets tricky quickly for companies with remote and distributed teams, and many team members feel left out of the collaboration process due to scheduling challenges. Without face-to-face communication, advanced tools are essential to streamline collaboration efforts.

Disconnected systems and siloed data also hinder collaboration. These factors result in inefficient decision-making based on incomplete and disjointed information. Without data integration, teams don’t have a unified view of their organization’s performance and suffer from reduced data accuracy. What results is poor decision-making that worsens problems instead of solving them.

Unifying Data and Processes with Acumatica Cloud ERP

Acumatica Cloud ERP helps you leave ineffective communication behind by unifying data and processes in a centralized database. This platform is a single source of truth for an organization’s departments, providing instant information for effective decision-making.

ERP systems integrate various processes to foster collaboration by including data from every department in a centralized database for real-time, synchronized data. This solution allows teams to streamline their workflows and access automated business processes remotely while encouraging transparent communication and collaboration between departments, regardless of location. With Acumatica Cloud ERP, all data flows between departments, making information available at the user’s fingertips.

Real-Time Collaboration Features

Acumatica Cloud ERP has several communication and collaboration features to enable teams to work seamlessly in real-time. The platform stores and synchronizes information across businesses so team members with permissions can access the same information and collaborate effectively. Having accurate, up-to-date data and an open communication channel means team members can instantly collaborate on company projects and coordinate efforts.

Among the many features Acumatica Cloud ERP has to foster collaboration include shared workspaces with real-time data that are instantly accessible and tools to automate and streamline various collaborative processes, such as

  • Financial management
  • General ledger
  • Accounts payable and receivable
  • Cash management
  • Tax accounting
  • Time management
  • Project accounting
  • Reporting

These details go a long way in enhancing your company’s communication and collaboration efforts, encouraging better results.

Case Studies: SMBs Excelling with Enhanced Collaboration

Acumatica Cloud ERP has provided several Acumatica customers with the resources necessary to improve collaboration. For instance, Design Studio has significantly improved its communication processes by implementing Acumatica Cloud ERP.

Design Studio’s initial home-grown software was full of siloed information and relied on manual data processes that caused notable data entry errors. The company only communicated through email, making it more difficult to capture problems in the system and manage information between departments effectively. This disorganized system also made it tough for Design Studio to communicate with and update customers on their orders because of processes like manual inventory counts.

By implementing Acumatica Cloud ERP, Design Studio could transform its internal communication. Acumatica improved the company’s data visibility and accuracy, which empowered communication on a connected platform.

Acumatica eliminated the need for manual processes that led to organizational issues and provided Design Studio with the resources necessary to collaborate effectively across departments. The system’s unlimited user access and connections with other applications and modules transformed how Design Studio previously communicated.

Improved Customer Communication and Service

Acumatica promotes seamless communication between departments and between SMBs and their customers. Acumatica Cloud ERP has several customer relationship management (CRM) tools to streamline communication between organizations and customers. The platform allows businesses to manage customer orders and sales for improved customer service processes, making meeting customer needs and expectations easier.

Acumatica’s CRM features include the following to improve customer communication and service:

  • Automation to reduce the time and energy spent on managing customer relationships so businesses can focus on building relationships.
  • Improved customer experience by providing resources for customer service and support.
  • Enhanced sales and marketing efforts by offering tools for sales and marketing automation.
  • Real-time customer insights to meet shifting customer needs and understand core KPIs.
  • Enhanced customer insights to make data-driven decisions.

Overcoming Remote Work Challenges with Acumatica Cloud ERP

Acumatica Cloud ERP is an essential resource for SMBs with remote teams across geographical locations. Acumatica Cloud ERP gives remote teams the same communication abilities they would have when working in an in-person environment by offering a platform for seamless collaboration and real-time insights. Without Acumatica, remote teams cannot communicate effectively and encounter several organizational problems that can lead to serious results.

Cloud-based ERP solutions like Acumatica enable accessibility and collaboration from anywhere. So, if a user has the right permissions, they can access all the information they need to succeed at the job. No matter how separate your team members are from one another, you can eliminate common remote work challenges with Acumatica.


Acumatica communication and collaboration features are essential for SMBs looking to enhance their communication abilities across a remote workforce. See what it can do for your team by scheduling your Acumatica demo with Intelligent Technologies today! 

Want an Inside Look at Acumatica?

Choose from the options below to build a custom demo showcasing what Acumatica can do for businesses in your industry. If you’re looking for a no strings attached way to take a quick look under the hood, this is it!

Is your vertical not represented in the list? No worries, select “Welcome from Acumatica” for an overview of what makes Acumatica the fastest growing cloud ERP. Then, let our experts design a free, custom demo just for you.

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