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Dynamics 365 for Commerce (Formerly Dynamics 365 for Retail)

Take your brand to new heights. Deliver the seamless, personalized shopping experience today’s savvy customers expect, across all channels, both physical and digital.

Benefits of Dynamics 365 for Commerce

Exceed expectations and strengthen loyalty

Get a complete view of each of your customers all in one place. Understand their habits and respond to their needs. So, you can create relationships, not just sales.


Streamline retail operations

Whether shopping online or in store, today’s customers expect a personalized, friction free experience. Optimized back office operations, AI and machine learning help you make sure they get it.

Respond to changing shopper preferences

Grow your business with a complete commerce solution that quickly adapts to your needs and allows you to add new channels.

Meet customers where they are

Give your customers the flexibility to purchase how, when, where (and on what device) they would like to purchase. No matter which they choose, they will always have a frictionless and consistent experience.


Stay flexible, yet secure

Adapt to ever-changing operational requirements with flexible deployment options and an adjustable platform that adheres to global security standards and scales to fit your needs.

Seven Emerging Trends That are Changing Retail

Technology is changing retail faster than almost any other industry. Learn what the next big trends are and how to keep up.

Dynamics 365 for Commerce Features at a Glance

Commerce Channels

To support a wide variety of retail operations, Dynamics 365 for Commerce offers three different channel types, online, call center or retail. Use one or two, or all of them. You decide what you need to best serve your customers.

Order Management

Handle order fulfilment at the point of sale and provides a single work area that can process orders. Use it for everything from accepting in order, marking it as shipped or setting up in-store pickup.

Customer Management

Make delivering a personalized shopping experience look easy. Give associates a single place where they can store important client details, such as shopping preferences, birthdays and anniversaries. Set up and run loyalty programs that keep customers coming back.

Financial Management

Get visibility into where each transaction originates. Manually or automatically create statements that group transactions by store and update inventory.

Online Store

Respond to the changing face of retail. Allow your customers to shop for your products and services online. Build your web presence once and let it represent one store or many.

Fraud Protection

A separate purchase, fraud protection gives merchants a single place to watch for and safeguard against fraudulent purchases and other cybercrimes that cost them and their customers dearly.

Why Dynamics 365 for Commerce?

We found our answer in Dynamics 365 Commerce. We now have a centralized repository where our data works together to provide a seamless experience for our guests along with better insight into our operations.

—Francis Perrin, Chief Marketing Officer, Ste. Michelle Wine Estates

Want to Learn More About Dynamics 365?

As a leading Microsoft Partner, Intelligent Technologies can help you empower staff, connect with customers, transform business processes, and streamline operations with Microsoft Dynamics 365. Simply fill out the form to register for your custom demo or to request more information.