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Microsoft Dynamics 365 for Customer Service

Empower your service team to build loyalty. Simplify their job by giving them one tool to manage the customer experience from start to finish. And, deliver the responsive, personal service your clients’ deserve.

Benefits of Dynamics 365 for Customer Service

Empower teams

Give your customer service agents the tools they need to handle customer requests quickly, from the routine to the complex.

Simplify technology

Smooth the agent and customer experience by storing all customer data in a single, easily accessible place.

Personalize service

Your customers expect service tailored to their needs. Deliver it across all channels easily, thanks to AI insights which help you resolve problems before they cause trouble.

Creating Highly Engaged and Satisfied Clients

Learn how to make self-service an effective part of a service resolution timeline, from preventive to automated, while ensuring high customer satisfaction.

Dynamics 365 for Customer Service Features at a Glance

Self-Service Portals and Communities

Put the power in your customers’ hands. Give them the tools and resources they need to help themselves.

Omni-Channel Engagement

Free your customer service agents from a single, restrictive platform. Allow them to offer help when and where your customers need it.

Agent Enablement

Simplify your agents’ daily routine by giving them a single user interface.

Searchable Knowledge Base

Make it easier for both agents and customers to find answers to frequently asked questions.

Digital Intelligence

Move from a reactive customer service model to proactive one with smart analytics that help you spot potential problems fast.

Why Dynamics 365 for Customer Service?

“We are going to make better decisions when it comes to helping our customers understand the different products and services we have to offer. Our sales and customer service teams will have the tools at their fingertips to provide better consultative services.”

— Tim Noce, Product Owner and Manager, Customer Relationship Manager, AEP Energy

Want to Learn More About Dynamics 365?

As a leading Microsoft Partner, Intelligent Technologies can help you empower staff, connect with customers, transform business processes, and streamline operations with Microsoft Dynamics 365. Simply fill out the form to register for your custom demo or to request more information.