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KPIs for ERP Implementation: Measuring ERP Project Success

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Written by Melanie Darges

September 24, 2020

You’ve put a lot of time and effort into an ERP implementation, hoping it will bring some transformational change. Afterwards, however, how can you truly assess the success of your new ERP solution? What key performance indicators can you look for to show success? Great question! The following are some KPIs for ERP implementation. 

Customer Satisfaction 

How are your customers responding to the change? Are conversions increasing? Have you seen a decrease in complaints or an increase in positive reviews? By facilitating more efficient inventory management and billing, an ERP can have a great impact on your customer’s experience.  


One KPI for ERP implementation is also the most important metric at any business—revenue. Look to the bottom line: is revenue going up? Are operational costs going down? If so, this is one of the strongest indicators that your new.  

IT Costs 

Do you have in-house IT? If so, chances are they spend a lot of time dealing with user questions and issues. Whether these are caused by inefficient tools, problems with interdepartmental collaboration, or general discomfort with technology, they can leave IT cleaning up a lot of small messes. The right ERP well implemented should eliminate much of this, freeing up IT for other projects and reducing costs.  

Employee Satisfaction 

Also, ask yourself this. How pleased are your employees with the solution? Do they feel their work is now easier or harder? How quick was adoption? Is any department or employee holding on to the old way of doing things because they just can’t seem to make the ERP work for their needs? Answering these questions around your employee experience with an ERP solution can provide a good deal of clarity on its success.  

Business Processes and Timelines 

Are your processes better able to align with your business goals? Are project timelines holding or even shrinking? An ERP should streamline business processes. And, as a result, make not only the tangible product your company creates better but your intellectual product stronger too. 

An ERP can have a sizeable impact on a company, increasing revenue, while enhancing both customer and employee satisfaction. Have you recently implemented a new ERP? What key KPIs for ERP implementation did you use to measure success? Let us know in the comments below. If you would like to see what ERP can do for your company, start exploring options today.   


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