INTELLIGENT TECHNOLOGIES, INC’S NEWS & TIPS BLOG

Acumatica Product Lifecycle Frequently Asked Questions

Laura-Square

Laura Schomaker, Marketing Associate

December 19, 2018

Recently Acumatica updated some of its policies. So, we thought we’d take this opportunity to answer questions we often hear about how the company handles new product releases and support.

What follows are answers to the Acumatica product lifecycle questions we hear most often. Whether you are a longtime Acumatica customer or are just thinking of buying the software, we hope this will be useful.

 

Q. What types of product updates does Acumatica offer and how often are they released?

 

A. Acumatica releases both minor and major upgrades regularly. Typically, minor ones come out every 2 to 8 weeks and include the highest priority fixes. The newer a release is, the more often you’ll see minor updates.

 

 

Q. Do I have to implement each new minor update that Acumatica releases?

 

A. No, in most cases, you can work with your partner to decide if and when you will apply each minor update. Only in rare emergency cases will Acumatica mandate minor upgrades.

 

 

Q. What about major upgrades, do I have to implement each of those?

 

A. While not required, we highly recommended businesses keep their ERP investment in top shape with small, well-planned, frequent upgrades. Skipping or delaying upgrades can make the process more complex than it needs to be. Not only that, you’ll miss out on new functionality that could help improve your team’s productivity and business performance.

At a minimum, Acumatica recommends all clients update their software at least once a year. This helps ensure they’re not running a retired version.

 

 

Q. Can I test new updates before they become live?

 

A. Yes, for its SaaS customers, Acumatica offers 90 day upgrade preview sandboxes following each major release. That way, you can get to know the latest version before upgrading. It‘s also a good idea to use these sandboxes to make sure everything works as you expect.

 

 

Q. How long is each major release of Acumatica supported?

 

A. Acumatica fully supports each release for 20 months. After that, it retires them. Then, they are no longer updated, or supported. Clients using a retired version of the software will not be eligible to renew their service at the standard rate.

If you’re coming off a legacy ERP, a 20-month support cycle may seem short. But, one benefits of using a cloud system is agility. By supporting only a couple versions, the developers are free to focus their effort on delivering a steady stream of new features.

 

 

Q. What happens if I need help with a retired version of Acumatica?

 

A. Once they retire your release, you can no longer request support for it directly from Acumatica. Your partner may still be able to help you and self-help resources for it on the Acumatica customer portal may still be available.

Once you are ready to upgrade to a supported version, you may request Acumatica‘s help with the transition.

 

 

Q. I have still have questions about Acumatica product lifecycle or support.

 

A. To get more information on the Acumatica product lifecycle and support policies, visit this web page (requires login), or contact us. Our experienced ERP experts are well-versed on the ins and outs of the Acumatica product life cycle and can help you find the answers you need.

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