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Acumatica Pro Tip: Acumatica ERP Mobile App Won’t Load on Android

Acumatica Mobile App Won't Load on Android

Written by Laura Schomaker

November 21, 2019

As we know too well, technology is great when it works. But as much as it can make our lives easier, it can quickly become just as frustrating when it doesn’t perform like we expect. And when unexpected technical difficulties keep us from getting something important done, our frustration can go from 0 to 10 in a matter of minutes.

We’ve all been there, we’re out of the office, maybe at an important meeting or on vacation when you see a critical email that needs your response right away. It’s times like these that being able to access key business data on your mobile device via the Acumatica ERP mobile app can be a lifesaver. And most of the time it works perfectly, giving you instant access to the answers you need. However, sometimes the unexpected happens.

For example, some android users have reported having difficulty getting their Acumatica ERP mobile app to load on their smart phone. Instead, they’re met with a blank white screen. As annoying as this issue is, you’ll be glad to know there is a simple explanation and an even simpler solution.


What to Do When Your Acumatica ERP Mobile App Won’t Load on Your Android Device


Typically, corrupted application data is the cause of issues like this. Fixing it just takes a few taps. You must clear the apps cache and its data. For step-by-step instructions on how to do this, please follow the tutorial below.

Follow these simple instructions and the next time you see a white screen on one of your mobile apps, you will know exactly how to handle it, so you can get back to business fast. Want more Acumatica Pro tips like this one? Check out our library of helpful tips and tricks designed just for Acumatica users like you. Is there a topic you’d like to see covered in a future Acumatica Pro Tip? We’d love to hear it! Drop us a line and who knows, we might just pick your topic for an upcoming blog post.

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